Last updated: 4 August 2026
Who we are
Ducie Street Media Ltd, trading as Ducie Street Media, is a company registered in England and Wales under company number 13257840. Our registered office is Piccadilly Business Centre, Unit C, Aldow Enterprise Park, Blackett Street, Manchester, M12 6AE.
For privacy questions, requests, or complaints, email hello@duciestreetmedia.com.
Information we collect
Depending on how you contact or work with us, we may collect your name, email address, telephone number, business name, website address, project details, budget range, preferred timeframe, correspondence, contract information, billing records, and information needed to deliver an agreed service.
The website may also collect technical information such as IP address, browser type, device information, referring page, pages visited, and consent choices. Non-essential analytics information will only be collected after the appropriate consent has been given.
How we collect information
We collect information when you submit an enquiry, email us, enter into a contract, provide project materials, use the website, or interact with tools that have been activated with your consent.
Why we use personal information
- To respond to enquiries and take steps requested before entering into a contract
- To prepare proposals, agree the work to be carried out, and deliver contracted services
- To manage invoices, payments, records, and legal obligations
- To protect the website, prevent misuse, and maintain service security
- To improve our website and services where our legitimate interests do not override your rights
- To use non-essential analytics or marketing technologies where you have given consent
Lawful bases
We rely on steps before a contract, performance of a contract, legal obligations, legitimate interests, and consent, depending on the purpose. Where consent is used, you can withdraw it at any time.
Who we share information with
We may share limited information with service providers that support hosting, email, forms, analytics, accounting, legal advice, project delivery, and website security. We only share what is reasonably required and expect providers to protect the information they process.
Information may also be disclosed where required by law, a court, a regulator, or to establish, exercise, or defend legal rights.
International processing
Some technology providers may process information outside the United Kingdom. Where this happens, we use providers and safeguards intended to protect personal information in accordance with applicable UK data protection law.
How long we keep information
Unsuccessful or inactive enquiry records are normally retained for up to 24 months so we can respond to follow-up questions and understand prior contact. Client, contract, invoice, and accounting records may be retained for up to six years after the relevant financial year or longer where a legal obligation or dispute requires it. Project files are retained only for as long as they remain necessary for delivery, support, evidence, or agreed archiving.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, or restrict personal information, object to processing, receive portable data, and withdraw consent. You can contact us using the email above.
Complaints
Please contact us first so we can review and respond to a data protection concern. You also have the right to complain to the Information Commissioner’s Office.
Cookies
See our Cookie Policy for information about cookies, analytics, and consent choices.
Changes to this notice
We may update this notice when our services, legal duties, or technology change. The latest version will be published on this page with a revised date.